Plafoniera in ambra con trama a maglia

This chandelier is beautiful. The process of purchase was easy, and I received periodic updates of when they started production, and when it was done, when it was shipped. Very correct way to do it. And then it arrived, in two huge boxes. Well packaged, safe. Upon initial viewing of the pink part it seemed very pale pink, and I was disappointed. It was a far cry from the "amethyst" color, from the deep pink chandelier I fell in love with. I called them, and wrote, asking for darker color parts to be sent. Alessandro was very polite and understanding, but he claimed that their engineers chose the correct shade of pink that would not change the color of the light. He offered to completely refund the purchase price, including shipping, and have it shipped back. But I loved that chandelier in the photo and was sad about it. My husband then decided to completely assemble it, so we can make an intelligent final decision. Assembled, the pink got somewhat deeper, and the whole thing was beautiful. It still was not the deep amethyst color from the photo, but it was beautiful nonetheless. Also, please note that it is not actual mesh work in glass, it is solid glass that looks like mesh work. It is going to be gorgeous above our modern white lacquer dining table. As our new home is still in renovation, my husband took it apart again, till we are ready to install it. It really is a piece of modern art, very unique chandelier. I can't wait to see up in our new home. Their customer service went above and beyond, offering to refund full price and shipping. That is the professional and honorable way to do business. I gave them four stars only because of the color discrepancy and the mesh not being a mesh. I hope they will change the photo on the website to a truer photo on a white background , and that they correct the wording to "mesh like", instead of glass mesh. Beautiful product worthy of Venice, excellent , polite, responsive and reliable customer service. Highly recommended. Thank you.